In rare cases when you are trying to send money with an unstable internet connection you may have infinite “sending” status with the orange line under the transaction. Don’t panic! Your coins are still in your account. Just try the following: clear your app cache in your smartphone settings or re-install the app.
We set the optimal fees to make the transfers fast. Once the transaction has been included into the blockchain, we can’t influence its speed anymore. If 30 minutes have passed and the transaction still not in the blockchain, please contact us.