How can I find my wallet address?
Your wallet address is located in Receive section. Please tap Plus button and go to Receive.
Wed, 27 Dec, 2017 at 8:27 PM
Transaction stuck?
In rare cases when you are trying to send money with an unstable internet connection you may have infinite “sending” status with the orange line under the...
Wed, 27 Dec, 2017 at 8:27 PM
What are blockchain confirmations?
Confirmation means that the transaction has been processed by the network and is highly unlikely to be reversed. Transactions receive a confirmation when ...
Wed, 27 Dec, 2017 at 8:23 PM
How long does it take to receive money?
We need your transaction to be confirmed by the blockchain. In most cases, Freewallet asks for 10 network confirmations (only 3 for BTC wallet). Usually, ...
Wed, 27 Dec, 2017 at 8:26 PM
Why do I need to pay Network Fee?
Fees applied to transaction go to support the networks that run the coin/token – so, for instance, every standard (non-contract) ETH transaction currently...
Wed, 27 Dec, 2017 at 8:22 PM
Transaction statuses
There are two types of transactions: Pay In - incoming transactions. Pay Out - outgoing transactions. Every transaction has its life cycle:...
Wed, 27 Dec, 2017 at 9:35 PM
Transfers with QR-code
QR-codes are widely used to make transfers easier to use. Tap + button, select Receive, tap My wallet address. QR-code contains your wallet address ...
Wed, 27 Dec, 2017 at 8:20 PM
Can I withdraw my funds to my bank account?
We currently don't have a feature where you can withdraw your funds from Freewallet directly to your bank account.
Mon, 19 Dec, 2016 at 6:01 PM
Can I reverse or cancel a transaction?
Once a transaction has been successfully completed and approved by the network, it cannot be reversed or canceled. 
Wed, 27 Dec, 2017 at 8:38 PM
Can I receive ETH tokens (ERC20)?
With our Token Wallet app you can store, send and receive supported ERC20 tokens. Here is the link to download the wallet on Android. Please note that ...
Wed, 27 Dec, 2017 at 8:19 PM