Known issues

Having trouble logging in?
Clear the app's cache and try to login again. If the problem persists, please send us a support ticket. Logging in via Facebook profile To acce...
Wed, 27 Dec, 2017 at 7:09 PM
Zero balance after the update?
Please recall what authorization method you have originally chosen. Then clear the app's cache and log in again. Also, you might need to update...
Wed, 27 Dec, 2017 at 7:05 PM
Your balance is on hold?
That's okay, nothing to worry about.  If you see a statement that your balance is on hold, just update the app and log in again.
Wed, 27 Dec, 2017 at 6:49 PM
Issues with Monero (XMR) payouts (Payment ID)
Currently, we do not support Compact Payment IDs, please use old-style 64 hexadecimal characters IDs in order to send XMR coins.
Wed, 27 Dec, 2017 at 6:50 PM
How to restore lost password?
Don’t worry, sometimes it happens. If you’ve forgotten your password or you want to change it, just use the corresponding form inside the app or in web wall...
Wed, 27 Dec, 2017 at 6:59 PM
Missing Payment ID
You don't need to use payment ID to receive your funds. Please leave this field empty or type any word or message if you wish to note that transaction.
Wed, 27 Dec, 2017 at 7:15 PM
Tokens were not posted?
1. Use our Multi-Token wallet app to get your tokens posted.  It's available for Android right now.  2. Please make sure that Freewallet accepts the t...
Wed, 27 Dec, 2017 at 7:30 PM