How can we help you today?
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FAQ
Getting Started
- Our Values
- Is Freewallet a free service?
- How to request a feature?
- How can I enhance my account security?
- About Freewallet
Blockchain basis
Frequent questions
- My balance is 0 after logging in, why?
- Zero balance after the update?
- Where are my private keys?
- Why is my transaction pending or not posted yet?
- Why is it unacceptable to send coins to Segwit adresses?
Account & Security
Transfer
Transactions
- XMR subaddresses
- What is transaction hash and how to find it?
- Which fee should I choose for my BTC transactions?
- Why do I need to pay fees for my transactions?
- Transaction stuck?
Exchange
- How do I exchange one cryptocurrency to another?
- Smart Pay In
- Smart Pay Out
- How long does a purchase take to complete?
- Why didn't I receive funds after the exchange?
Tokens & Currencies
Services
Freewallet: Crypto Wallet
- What is Freewallet: Crypto Wallet mobile app?
- How do I send coins in the app?
- How do I receive coins with the help of Freewallet: Crypto Wallet mobile app?
- How to verify email in the app?
- Can I set limits for my transactions?
Web Wallet
- How do I top up my phone?
- Top up your wallet with a different cryptocurrency
- How do I exchange one cryptocurrency to another?
- How to track the transaction?
- What is transaction hash and how to find it?
Single-currency apps
- How do I send coins in the app?
- How do I receive coins here?
- How do I exchange coins in the app?
- How do I enable Multisig?
- Can I set limits for my transactions?
Top up Phone
- Top up Phone
- How do I top up my phone?
- Does it work if I'm roaming?
- Are there limits on how much I can send?
- Does it work with post-paid?
Lite Wallet
- What can Freewallet Lite do?
- What information can I see in transaction details?
- What platforms support Freewallet Lite?
- Is Freewallet Lite open source?
- Is Freewallet Lite an HD wallet?