Customer Support

Frequent Issues 5

• My balance is 0 after logging in, why?
• How can I recover BTC sent to BCH or vice versa?
• Why is my BTC transaction pending or not posted yet?
• Why didn't I receive funds after the exchange?
• Why isn't the support team responding?

Transactions 12

• What is transaction hash and how to find it?
• How can I find my wallet address?
• Transaction stuck?
• What are blockchain confirmations?
• How long does it take to receive money?

See all 12 articles

Cryptocurrency Exchange 8

• How to buy Bitcoin
• How to buy Altcoins
• How long does a purchase take to complete?
• Why I have received the different amount?
• Verification

See all 8 articles

Supported currencies 18

• Supported ERC20 Tokens
• Bitcoin (BTC)
• Ethereum (ETH)
• Monero (XMR)
• FantomCoin (FCN)

See all 18 articles

Tokens 4

• Supported Tokens
• Freewallet doesn’t support my tokens. What to do?
• Can I receive ETH tokens (ERC20)?
• Tokens were not posted?

Known issues 6

• Having trouble logging in?
• Zero balance after the update?
• Your balance is on hold?
• Issues with Monero (XMR) payouts (Payment ID)
• How to restore lost password?

See all 6 articles

Security 10

• Are my coins safe?
• How can I enhance my account security?
• Basic security tips
• What if I lose my smartphone? How can I restore my wallet?
• Where are my private keys?

See all 10 articles

How to? 5

• How to verify email?
• How to find wallet address?
• How to find more about bitcoin or blockchain?
• How to test is the service is working?
• How to participate in coin/token forks?

Features 19

• Smart Pay In
• How many digits do I see after the dot?
• Smart Pay Out
• Is Freewallet a free service?
• Crypto-currency purchase with credit cards

See all 19 articles

Blockchain basis 4

• How to earn Bitcoin?
• Off-chain transactions
• Contracts and advanced protocols
• Why do I need to pay Network Fee?

Freewallet.org 2

• Fundamentals
• History

Top up Phone 9

• Top up Phone
• How do I top up my phone?
• Does it work if I'm roaming?
• Are there limits on how much I can send?
• Does it work with post-paid?

See all 9 articles

Lite Wallet 17

• What can Freewallet Lite do?
• What information can I see in transaction details?
• What platforms support Freewallet Lite?
• Is Freewallet Lite open source?
• Is Freewallet Lite an HD wallet?

See all 17 articles