Transaction stuck?

Sometimes when you are trying to post a transaction while your internet connection is unstable, you might have infinite “sending” status with the orange line under the transaction.
Don’t panic! Your coins are still in your account. Try to do the following: clear your app cache in your smartphone settings or re-install the app.
We offer the optimal fees to fasten the processing speed of your transactions. Once the transaction is included in the blockchain, we can’t influence its speed anymore.
If 30 minutes have passed and the transaction still did not appear in the blockchain, please contact us.


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