We don’t require any personal information such as your name, emails and phone numbers because we don’t store any user information, including their private keys.
The only thing you must know is you 12-word backup phrase. We don’t know it because it’s created locally on your device and is never sent outside of it. The backup phrase allows you to restore your wallet on any device at any time. Even if Freewallet as a company is no longer around, you will be able to restore your wallet and access your funds any other wallet based on the same technology.