PIN code

Freewallet introduces mandatory PIN code as a new security feature.

For the past couple of weeks we’ve been posting about our special security features — cold storage, transaction limits, multisig. The next factor in our pipeline was PIN code which we’ve recently made mandatory for all accounts.

What’s this all about? 

From now on, all Freewallet accounts must be protected with a PIN code. Whether you are using a web version, iOS or Android app, you’ll be prompted to create a PIN code next time you open your wallet. Save it somewhere safe because it will be required every time you sign back in. 

Why did we do this?

Traditional online banking apps have been using PIN codes since they were introduced as one of the obligatory user authentication factors

Freewallet has been always embracing finest security practices of the fintech industry, and PIN code authentication has been implemented in our apps from the very beginning. However, it was an additional feature and not many of our users took advantage of it. 

So, we’re now making the PIN code a mandatory security feature since, you know, your assets can’t be protected too much. 

How does PIN code work in your Freewallet account?

In Freewallet apps, the PIN code is used as a second authentication method. Don’t mix it up with 2FA — it requires a separate authenticator app and is used only at login. A PIN code is a mandatory security feature and is also used during active sessions. For example, when you enter your Freewallet app from a mobile device, you don’t need to input your login and password every time, so the PIN code protects your account from unauthorized access. 

When will you be prompted to enter the PIN code you have safely stored?:

  • Upon entering any of the Freewallet apps

  • When your app is idle for 10 minutes

The latter will keep your assets safe when you leave your device unattended for some time.

What Freewallet apps require PIN codes?

All of them. To keep using any of our apps (web app included), you’ll need to create a PIN code in the login window. However, there are a few details to mention:

  1. Mobile Freewallet: Crypto Wallet apps and the web app are connected. This means you can access the web app with the same credentials and PIN code used on your mobile device for the Freewallet: Crypto Wallet app. Exceptions are mono wallets which require setting up a separate PIN code. 

  2. Standalone mono-currency wallets are not connected to Freewallet: Crypto Wallet in the same way. That is to say, if you have a PIN code enabled for your Freewallet: Crypto Wallet app, you will still be prompted to create a new one for your Bitcoin Wallet. 

How to enable the PIN code in your Freewallet app

Since the creation of PIN code is now mandatory, we wanted to make the transition process as smooth as possible; if you haven’t enabled it yet, you will simply be prompted to create a PIN code next time you enter your Freewallet app. Save it somewhere safe for next login. 

  • New users will be asked to do so upon registration

  • Current users will be asked to create a PIN code upon launching their app

You must have questions, bring it on!

We’ve tried to make this feature work seamlessly, but in the very unlikely event that it doesn’t, or if you have any questions, such as “how do I change my PIN code?”, “why is my PIN code wrong?”, “I’ve exceeded the maximum number of the wrong PIN code entries, HELP!” — that’s the kind of stuff our Support team will help you with. Don’t hesitate to ask, contact our Support Center here.


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