Buy cryptocurrency with MoonPay

About MoonPay

MoonPay is a fin-tech company that powers fiat-to-crypto payments in a seamless way. Its global network of exchanges, wallets, partners, and decentralized apps allows serving hundreds of thousands of users across the globe.


How does MoonPay work?


The cryptocurrency is provided by the online exchange services and MoonPay integrates with them to fulfill the credit card payment process. Hence, MoonPay is responsible for risk analysis, processing the payments with the credit card company, and finalizing the transaction. Based on advanced AI technology, MoonPay’s automated system facilitates processing online payments while assessing risk with maximum speed and accuracy.


Please check out this brief guide on how to buy crypto with Freewallet


Which credit cards does MoonPay support? 


Moonpay accepts most major credit cards, including VISA and MasterCard. Some virtual, prepaid, and debit cards are also accepted. Note, however, that some issuer banks have their own terms regarding where and when those cards can be used and may decline the charge on their side.


Please note, depending on internal politics in regards to cryptocurrency operations, services may be limited in some countries.


Are there limits on how much I can buy?


MoonPay offers account levels based on a user successfully meeting the requirements outlined below:


 

 Level  

Requirements

Daily Maximum Limit

Monthly Maximum Limit

1

- Email

- Phone Number

- Personal Information

€50 

€150

2

- Identity Document 

- 3D Liveness Check or Selfie 

- Card Verification (by request) 

€5,000 

€20,000 

3

- Proof of Address 

- Source of funds (by request) 

  €10,000 - card payments

    €50,000 - bank transfers   

€50,000 


For US customers:


 Level  

Requirements

      Daily Maximum Limit     

     Monthly Maximum Limit          

1

 must start at level 2

   must start at level 2       

    must start at Level 2         

2

- Email

- Phone Number

- Personal Information

- Identity Document 

- 3D Liveness Check or Selfie 

- Card Verification (by request) 

   €5,000    

   €20,000    

3

- Proof of Address 

- Source of funds (by request) 

        €5,000         

      €50,000       

 



Please note the following:

  • All residents of the United States must start at Level 2.
  • The daily limit is counted not as a calendar day, from 00:00 till 23:59, but as a 24-hour period since purchasing.
  • The monthly limit is counted as a 31-day period since purchasing, and not as a calendar month.
  • Limits shown are maximum possible limits at that tier. Individual limits may vary depending on which types of verification have been completed.
  • Currency limits are equivalent to the amount in EUR.


How long does verification take?

It usually takes MoonPay between two and thirty minutes to verify your identity.

Here you can find more information on How to pass the MoonPay verification.


What coins does it work with? 

You can purchase:

  • Bitcoin(BTC)
  • DOGE (Dogecoin)
  • Ethereum(ETH)
  • Ripple(XRP)
  • BCH(BCH)
  • ChiliZ(CHZ)
  • Litecoin(LTC)
  • Stellar(XLM)
  • USD Coin(USDC)
  • EOS(EOS)
  • TRON(TRX)
  • NEO(NEO)
  • Dai Stablecoin(DAI)
  • Vechain(VET)
  • Zilliqa(ZIL)
  • TrueUSD(TUSD)
  • 0x (ZRX)
  • Paxos Standard(PAX)
  • Decentraland(MANA)
  • Civic(CVC)
  • EOSDT(EOSDT)
  • USDT20(USDT20)


US residents can purchase the following cryptocurrencies:


  • 0x (ZRX)
  • Basic Attention Token (BAT)
  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Chainlink (LINK)
  • Dai (DAI)
  • EOS (EOS)
  • Ethereum (ETH)
  • Litecoin (LTC)
  • OMG Network (OMG)
  • Paxos Standard (PAX)
  • Stellar (XLM)
  • Tether (ERC-20) (USDT)
  • TrueUSD (TUSD)
  • USD Coin (USDC)
  • XRP (XRP)

Please note that purchases of XRP are not available in some countries at the moment. We apologize for any inconvenience caused!


Freewallet has also increased the number of available fiat currencies you can purchase your crypto with:


BGN

BRL

CAD

CHF

CNY

COP

CZK

DKK

DOP

EGP

EUR

GBP

HKD

HRK

IDR

ILS

JOD

JPY

KES

KRW

KWD

LKR

MAD

MXN

MYR

NGN

NOK

NZD

OMR

PEN

PKR

PLN

RON

RUB

SEK

SGD

THB

TRY

TWD

USD

VND

ZAR



How much is the fee?

For $120 transactions and higher, the fee is ~6.5%
For $20 to $120 transactions, the fee is ~6.5% or more, depending on the amount of the transaction. The lower the amount, the higher the fee.

How long does the bank payment process take?

Bank payments can take up to 3 business days for (EUR - SEPA) and up to 1 business day (GBP - FPS) to reach our account.

Payments are processed upon receipt and the crypto is released once all fraud and KYC checks have been completed.


Can I cancel or edit my transaction in MoonPay?

Due to the irreversible nature of cryptocurrency transactions and Moonpay instant payment process, it's not possible to cancel a transaction.

Why was my payment declined and what can I do?

Payment can be declined for various reasons:

  • issuing bank declined the payment;
  • geographic location that is not supported;
  • risk-related reasons;
  • etc.

If you have any questions, please contact the customer service of MoonPay with the details of your payment.

What should I do, if I didn’t find an answer here and need help? 

If your payment declined, you haven't received your crypto or waiting time exceeded the required payment process period. If you still have any questions, please get in touch with the customer service of MoonPay and tell them more about the issue you've encountered: they will be able to assist you.

You can find the list of countries supported by MoonPay below:



Supported countries
Argentina
Czech Republic
Indonesia
Malta
Russia
Thailand
Australia
Denmark
Ireland
Mauritius
Saudi Arabia
Turkey
Austria
Estonia
Israel
Mexico
Singapore
United Arab Emirates
Belgium
Finland
Italy
Netherlands
Slovakia
United Kingdom
Brazil
France
Japan
New Zealand
Slovenia
United States of America (see supported states below)
Bulgaria
Germany
Kuwait
Norway
South Africa
Vietnam
Canada
Greece
Latvia
Philippines
South Korea

Chile
Hong Kong
Liechtenstein
Poland
Spain

Colombia
Hungary
Lithuania
Portugal
Sweden

Croatia
Iceland
Luxembourg
Qatar
Switzerland

Cyprus
India
Malaysia
Romania
Taiwan




Supported US States
Alabama
Delaware
Indiana
Missouri
Ohio
Tennessee
Washington
Alaska
District of Columbia
Louisiana
Montana
Oregon
Texas
Wisconsin
Arizona
Florida
Maryland
New Hampshire
Pennsylvania
Utah
Wyoming
Arkansas
Georgia
Massachusetts
New Jersey
Puerto Rico
Vermont

California
Idaho
Michigan
North Carolina
South Carolina
Virginia

Colorado
Illinois
Minnesota
North Dakota
South Dakota

Virgin Islands (U.S.)

MoonPay

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