Security

Are my coins safe?
The majority of all assets are stored in an offline vault to ultimately secure your funds against any malicious activity. If you lose your device, you...
Wed, 27 Dec, 2017 at 7:49 PM
How can I enhance my account security?
Your coins are kept in cold storage and no one can get access to them. Please protect your smartphone with a password and follow the security tips: S...
Thu, 15 Jun, 2017 at 7:17 PM
Basic security tips
Follow these tips in order to be safe online. 1. Use mobile devices safely Lock your device with a PIN or password - and never leave it unprotec...
Wed, 27 Dec, 2017 at 7:42 PM
What if I lose my smartphone? How can I restore my wallet?
You’re able to login to the same account using another smartphone. All your coins are saved. If you don’t have any other mobile device, simply contact us ...
Wed, 27 Dec, 2017 at 7:48 PM
Where are my private keys?
‘Keep-it-simple’ philosophy is what people love about Freewallet products. We don’t use rudimentary solutions in our product features. Wallet backup, cold...
Wed, 27 Dec, 2017 at 7:46 PM
Is the wallet address safe to display pulicly?
Wallet addresses are safe to display anywhere you'd like to accept tips, payments or donations. It's not possible to steal crypto with a public...
Tue, 22 Nov, 2016 at 12:18 PM
AML policy
Freewallet strives to provide a safe and secure environment for the high-level crypto-currency management. As a part of our security procedures, we monitor...
Wed, 27 Dec, 2017 at 7:44 PM
Will my funds remain safe if I re-install the app?
Do not be afraid to re-install the app. Your funds are securely stored in an offline vault and won't disappear.  Note you have to use the correct m...
Mon, 19 Dec, 2016 at 11:43 AM
Cold Storage
With Freewallet, your funds are safely stored offline in the cold storage with a bank-level security grade. We can guarantee no money can be lost or stolen ...
Thu, 1 Feb, 2018 at 5:27 PM
How to backup a wallet?
We use cold storage technology, so there is no need to backup your wallet as your funds are securely stored offline. Users can access their wallets using an...
Wed, 27 Dec, 2017 at 7:43 PM