Customer Support

Don’t worry! Nothing can be lost in the blockchain, and your funds are safely stored in your Freewallet account. Looks like you’ve created a new profile...

Freewallet usually supports cross-chain transactions via smart exchanges. So when you post, for example, an Ethereum address in your Bitcoin wallet, we prov...

Are you expecting a Bitcoin transaction to your wallet address? Or perhaps you made one and it’s still pending?  Take a look at these charts: https://block...

Thank you for using the smart exchange of cryptocurrencies in the app powered by our partner Changelly.com! Normally, all exchanges go smoothly, however, in...

Dear users, we constantly track all requests and try to solve them promptly and without a delay. However, if you want a more detailed explanation, here'...