Frequent Issues

My balance is 0 after logging in, why?
Don’t worry! Nothing can be lost in the blockchain, and your funds are safely stored in your Freewallet account. Looks like you’ve created a new profile...
Thu, 28 Dec, 2017 at 12:48 PM
How can I recover BTC sent to BCH or vice versa?
Freewallet usually supports cross-chain transactions via smart exchanges. So when you post, for example, an Ethereum address in your Bitcoin wallet, we prov...
Thu, 28 Dec, 2017 at 12:48 PM
Why is my BTC transaction pending or not posted yet?
Are you expecting a Bitcoin transaction to your wallet address? Or perhaps you made one and it’s still pending?  Take a look at these charts: https://block...
Thu, 28 Dec, 2017 at 12:48 PM
Why didn't I receive funds after the exchange?
Thank you for using the smart exchange of cryptocurrencies in the app powered by our partner Changelly.com! Normally, all exchanges go smoothly, however, in...
Thu, 28 Dec, 2017 at 12:48 PM
Why isn't the support team responding?
Dear users, we constantly track all requests and try to solve them promptly and without a delay. However, if you want a more detailed explanation, here'...
Thu, 28 Dec, 2017 at 12:48 PM